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Terms and Conditions of Purchase
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Privacy Statement - Privacy Act 1998

By completing personal information sections on this web site you are supplying Pet Connect with personal information about yourself. This information is needed to ensure completion and dispatch of your order. The information you provide will not be supplied to any other organisation or used for any other purpose than that which is stated above.

All orders are taken through our SSL secure server and encrypted for security of your details. Credit card details are not seen or held by us as they are keyed directly into the bank through its MasterCard gateway.

Images

Images displayed offer a fair representation of the corresponding products. They may not be absolutely accurate in colour or content due to ongoing enhancements to the product range etc.

Prices apply to the number of items listed in the text, not in the images. Please contact us if you need to confirm any details.

Hours of Operation

If you would like product and pricing information, or would like to check on order status or require any assistance with an order you have placed, our Sales Team is available to assist you at sales@petconnectgame.com and a member of our sales team will get back to you usually within 48 hours.

Contact technical support via email cbti@petconnectgame.com and we will respond within 48 hours.

Prices

Pet Connect endeavours to offer you competitive prices on our products. Your total order price will include the price of the product (on the day of shipping) plus any applicable sales tax, shipping charges and currency conversion fees.

Pet Connect reserves the right to change prices for products displayed on the Pet Connect website at any time.

Purchases are billed in Australian Dollars. Estimates displayed in other currencies are based on current exchange rates and are subject to market fluctuations and bank variances. Pet Connect cannot guarantee foreign currency rates, and advises customers to speak to their bank for exact conversion rates.

Payment Methods

Credit Card Only

You may pay by credit card no matter which ordering method you use (Internet, mail, fax or phone). Credit card billing occurs when your order is shipped or prior to download.

Pet Connect accepts Visa, Mastercard, American Express and Australian Bankcards (not keycards).

Please note: some credit cards have daily spending limits that may delay the processing of your order. To enquire about your spending limit, please contact your credit provider or financial institution. Pet Connect cannot ship an order until payment has been approved by our bank.

Due to the large number of orders Pet Connect receives, it is not practical for us to accept any other form of payment for individual orders.

NOTE: Pet Connect will never ask for your credit card details by email. Please do not email us your credit card details under any circumstances.

Product Warranty

All Pet Connect products sold on this website have been thoroughly researched and tested.

Return and Refund Policy

On behalf of the team at Pet Connect, we.d like to thank you for your interest in our products.

Our goal is to make your online shopping experience with us as easy, enjoyable and beneficial as possible. It is our priority to ensure this process is as simple and expedient for you as possible.

If you are not satisfied with your purchase of a Pet Connect product, please email us at cbti@petconnectgame.comto lodge a Refund or Return request within 30 days of the receipt of the product. Your request will be considered within 7 business days, and if successful, you will be issued with a Return Authorisation Notice.

The product must be returned to Pet Connect with a copy of the Return Authorisation Notice within 10 business days of the authorisation of the Refund or Return request. All products must be packed in the original, unmarked packaging, including any accessories, manuals, documentation, cds, and registration that shipped with the product.

Please note that Pet Connect does not permit the return of or offer refunds for the following products:

  1. Playing of the CBTI Game

Please do not send us any items you wish to return without consulting us first. We will not refund or accept the return of any product that does not have an accompanying Return Authorisation Notice.

If your return is not due to Pet Connect's error, we will deduct shipping costs from your refund.

PLEASE NOTE: Pet Connect recommends that you:

  1. Use a carrier that offers shipment tracking for all returns
  2. Either insure your package for safe return to Pet Connect or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.

If you choose not to follow both these recommendations, you will be responsible for any loss or damage to the product during shipping. Please enquire with your carrier about the waiting period for activating a tracking search for lost shipments to ensure that you do not invalidate the terms of refund or return.

Carrier charges for returning product are the responsibility of the purchaser.

Pet Connect reserves the right to test any returned product. If the customer misrepresents the condition of the product, Pet Connect may impose a handling fee of up to $50.00.

Defective Media

If you discover what you believe is a media defect for any Pet Connect-branded product, please contact Pet Connect Sales staff at cbti@petconnectgame.com. Pet Connect will endeavour to ship replacement media within 2 business days. Such a defect, if any, is covered under the terms of your product.s standard warranty. Please refer to the warranty information and other supporting documentation that came with your product.

Proof of Purchase

Pet Connect can send you a confirmation of your order via email if you have included an email address with your order. If you have not included an email address.

Sales Tax

Orders purchased and shipped within Australia will attract 10% GST. International orders will not attract GST. The Proof of Purchase that your bank emails to you will include any applicable sales tax.

Shipping Options

Pet Connect offers domestic and international shipping by Australia Post.

Shipping Details

The shipment date of your order is usually within 1 business day, and does not necessarily include transit time. Payment processing will not begin until we receive all the information we need and full payment (or a full authorisation, in the case of a credit card).

Please allow 3-4 days for delivery within Australia, or 3-4 weeks for overseas orders.

Orders placed on the weekend or on a holiday will not begin payment processing until the next business day. Business days are Monday through to Friday, excluding Australian public holidays.

Please Note: Title and risk of loss to all products will pass to you upon delivery.

Other Terms and Conditions

Pet Connect is not responsible for typographical errors and reserves the right to change the terms and conditions of Sale and Return at any time. Pet Connect will update this Sales and Returns Policy as its policy changes, so we advise you to keep checking back at this page for further updates.

All sales from the Pet Connect website are governed by the laws of Queensland and Australia, without giving effect to its conflict of law provisions. No Pet Connect employee or agent has the authority to vary any of Pet Connect's policies or the terms and conditions governing any sale.

You can contact us:

Pet Connect
PO Box 2101
Keperra, QLD. 4054


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